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10 Year Guarantee

The Company is Rickards Windows & Conservatories Ltd.
The Purchaser is the customer whose name is shown on the invoice.
The Schedule is the schedule of work as invoiced.

The Purchaser shall purchase, and the Company shall supply and install the products described in the schedule at a price shown on the invoice and in accordance with these terms and conditions.

It is agreed and understood, subject to the survey and the Company’s formal acknowledgement of receipt of the deposit within seven days, that this is binding and cannot be cancelled by the customer.

The Company reserves the right to cancel an order at any time.

All terms and conditions of the contract between the purchaser and the Company are contained in this document. No representation or warranty is made or given by the Company save as appears herein. No variation of or addition to the work specified shall have effect unless agreed in writing and signed by a director of the Company. The products referred to in the contract will be manufactured in the manner considered most suitable by the Company, and the Company reserves the right to make changes in the specification of products without notice as and when technical developments make this desirable. Presentation and showroom samples, illustrations and promotional literature are for demonstration, guidance and advertising purposes only and do not form part of this contract.

Access shall be given to authorised servants and agents of the Company to the installation address at reasonable times, enabling the Company to carry out detailed surveys and complete the installation. The Company reserves the right to modify the schedule if the Company surveyor deems it necessary.

Under no circumstances will the Company be liable to replace, repair or redecorate any interior decorative finishes, including ceramic tiles, wallpaper or other special finishes immediately surrounding the products installed. The Company will, however, make good any damage caused to plaster, rendering, shingle dashing, brickwork and flooring surrounding the products installed. However, The Company will not be liable for failing to match existing rendering, shingle dashing or brickwork. The Company does not undertake to remove intact existing glass frames or secondary double-glazing units and nor does it undertake to replace any secondary double-glazing units. All materials removed during the course of the work will be cleared from the site unless express instructions are given to the contrary and, once removed, are irretrievable. 

If the purchaser pays to the Company the contract price in full, the Company will guarantee to make good any defect in the products manufactured by the Company subject to the following conditions:

  1. The defect is notified in writing to the Company within seven days of the date on which the defect is discovered.
  2. The defect must be due to fault in materials or workmanship and not due to accident, neglect, misuse or to any part of the installation having been removed, repositioned or tampered with.
  3. The Company advises its customers to carry out periodic maintenance, i.e. Lubrication of locks and all moving parts.
  4. Since the presents of condensation are dependent upon the environment within the premises, the Company does not guarantee that the installation will reduce, eliminate or be free from condensation and none of the Company’s personnel is authorised to give any warranty or assurance to the contrary.
  5. Due to the difficult nature of the float and toughened process of manufacturing glass, the Company under no circumstances will be held liable in respect of minor blemishes or imperfections not guaranteed by the glass manufacturer and the Glass & Glazing Federations guidelines for the guarantee period of five years.
  6. If the design of any product requiring replacement has changed, the Company shall have the right to replace the product if that be necessary with the latest design, notwithstanding that it differs from the original design.
  7. The purchaser allows the Company reasonable opportunity to inspect and make good defects.
  8. This guarantee is not transferable by the purchaser to a new owner of the property.
  9. This guarantee shall not be construed so as not to affect the purchasers’ statutory rights.
  10. The Company will accept no responsibility for any delay in the installation of any unit caused by accidents, fires, industrial disputes of any nature, scarcity of materials or any circumstances beyond the Company’s control.
  11. Notice of the purchaser’s cancellation rights. The purchaser has the right to cancel this contract with Rickards Windows & Conservatories Ltd. By written notice within a period of 7 days following the date of acceptance.
  12. Upon the completion of the installation, the net balance as specified on the final invoice shall be due and paid at once to the Company, payment to the Company by bank transfer to the account shown on the invoice or cheque handed to the installers should be made payable to Rickards Windows & Conservatories Ltd. Balances not so paid, unless otherwise agreed in writing, will be charged interest at a rate of 12 per cent over the current base rate of Nat West Bank PLC. All goods supplied by the Company remain the property of the Company until full payment is made. The purchaser shall not be entitled to hold more than 5 percent of the balance due if they consider there is a defect.